1. Scope
This policy applies if UriCare sells or ships physical products, early-access devices, kits, strips, or accessories directly to customers or pilot participants.
Compliance
Shipping and Delivery
This page explains shipping and delivery information for UriCare users, visitors, and customers.
2. Device and Kit Availability
Connected urine-analyzer devices and related kits may be offered through early access, pilot programs, partner discussions, or limited serviceability before broader public availability.
3. Delivery Areas
Delivery availability, serviceability, timelines, and charges may vary by PIN code, location, courier partner, stock status, pilot eligibility, and product type.
4. Timelines
Estimated delivery timelines are shared at checkout, order confirmation, or pilot confirmation. Timelines may change because of courier delays, weather, restrictions, holidays, address issues, inventory, or force majeure events.
5. Address and Contact Details
Customers and pilot participants are responsible for providing complete and accurate shipping details. UriCare may contact users to verify address, delivery, device, or support information.
6. Failed Delivery, Replacement, and Support
Failed delivery, replacement, warranty, return, or support processes for devices and kits will depend on the purchase or pilot terms shared at the time of confirmation.
7. Contact
For shipping questions, email support@uricare.in with your order, pilot, or account details.